Solution

Chatbot

AI digital assistant allowing users to perform banking operations using natural language, including speech.

Beyond traditional account management

Card management, cheque imaging, push notifications, full account management abilities for customers, freeing operational resource capacity.

Customer On-boarding

Allowing new and existing customers to apply for new products, with KYC and AML checking.

PSD2 & SCA Compliance

Support for multi-factor authentication, including bio-metric and dynamic linking requirements for strong customer authentication.

Messaging application Support

Allow customers to perform banking operations from a messaging application of their choice.

Customer Registration

Allowing customer to “self-register”, reducing the servicing efforts traditionally associated with account provision activities.

SaaS

• Cloud native platform built for scale and resilience

• Per account pricing, providing transparent and consistent operational consumption costs

• Low requirements for additional internal IT infrastructure and development resources

• Support and maintenance is part of the subscription

• Ability to select the services exposed to customers

• Fast implementation

• Instant access to new product features and releases

Security

• Conforms to OWASP security best practices 

• All data encrypted at rest and in transit

• Sensitive data and components are separated into "tenants", specific to each client

• Continued and independent Cyber security audits

• Utilises Microsoft Azure, inheriting the security best practices of physical Data Centres, Infrastructure and Platforms

Digital transformation

• Direct and immediate shift to a modern, customer focused digital experience

• Reduces operational service requirements

• Flexible integration to new and legacy banking systems using a de-coupled approach

• Low and predictable operational costs

• Complement and optimise resources and budgets

• Scalable and resilient, as the Bank grows the solution will grow with you

Please reach out …

We are passionate about our product and the value it can provide to you, please reach out to discuss your requirements and how dotConnect can help.